Privacy Policy
Last updated: 20 Jan 2025
Introduction
Welcome to LLMrefs ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our AI SEO tracking service. By using our service, you agree to this Privacy Policy and our Terms of Use.
Information We Collect
We collect and process the following information:
- Email addresses and account information when you sign up using Google, Microsoft, or email authentication
- Usage data and analytics information about how you interact with our service
- Payment information when you subscribe to our paid plans (processed securely through Stripe)
How We Use Your Information
We use your information to:
- Provide and maintain our AI SEO tracking service
- Process your payments and manage your subscription
- Send you important service updates and marketing communications (with opt-out options)
- Improve our service through analytics and user feedback
- Comply with legal obligations
Third-Party Services
We work with trusted third-party services:
- Render and Cloudflare for web hosting and infrastructure (EU servers)
- Google Analytics and PostHog for analytics
- Stripe for payment processing
- OpenAI, Google, Anthropic, xAI, Grok, Amazon, Microsoft, Meta & OpenRouter for AI model interactions
- Authentication providers (Google, Microsoft, email services)
- Twilio for transactional emails and marketing communications
These services may collect and process your data according to their own privacy policies.
Data Storage and Security
We store your data securely and retain it for as long as necessary to provide our services or comply with legal obligations. You can request deletion of your data at any time by contacting us.
Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent for marketing communications
Cookies and Tracking
We use essential cookies for authentication and session management. Third-party services may use additional cookies for analytics and functionality.
Marketing Communications
We may send you marketing emails about our services. You can unsubscribe at any time using the link in our emails or by contacting us.
International Data Transfers
We are based in the UK but may transfer data internationally to provide our services. We ensure appropriate safeguards are in place for these transfers.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of any significant changes via email or through our service.
Contact Us
If you have questions about this privacy policy or your data, please contact us at: hello@llmrefs.com